In Touch Folgen

Sarah Leadbetter, from Narborough in Leicestershire, is classed as clinically extremely vulnerable. However government correspondence advising her to shield was not sent in a format she could access - which she argued was discrimination. After her legal challenge, the government has agreed to review its communication with disabled people. While shops on the High Street are closing, Amazon has opened a new one - with a difference. Billed as 'contactless' and utilising the firm's app, shoppers fill their bags and leave without using any tills, receiving a receipt later. We test it out for accessibility. And are people who are blind or visually impaired being left short-changed by less favourable betting odds when they choose to have a flutter over the telephone?

The way banks work has been hugely affected by Coronavirus, with customers encouraged to go online and keep visits to the already dwindling number of branches to a minimum. Telephone banking has also changed, with an increased reliance on voice-activated technology rather than keypad entry. We ask whether those changes have helped with accessibility. And following our recent story about the online trolls who doubted the existence of Helen Keller, we hear from one user of social media who's challenging the disability deniers with a dramatic video on the site TikTok.

The RNIB have announced big changes to their braille library service. From next month braille books will be smaller, slimmer and newly printed on demand. Users won't even have to return the books but can instead choose to upgrade by buying a more robust spiral-bound version.The new Census 2021 forms are dropping through letterboxes and the organisers, the Office for National Statistics, are promising it will be the most accessible yet. We'll hear from their Deputy National Statistician Iain Bell about what they've got planned. A telephone contact centre is available on 0800 141 2021 in England and 0800 169 2021 in Wales.And the TV soaps often seek to reflect life back at us by featuring storylines about illness or medical conditions. Coronation Street is the latest to do that with their portrayal of Charles Bonnet Syndrome - a condition affecting people with sight loss that often involves frightening hallucinations. We talk to the actor Richard Hawley who plays the newly-diagnosed Johnny Connor in the soap.